With big ABS players circling the legal market, have 'traditional' law firms really grasped the importance of setting and delivering consistent service standards for their clients?

When I first qualified, I couldn’t quite work out why I was perplexed, but I nonetheless was, with the end of month table banging. “How much have you billed this month” must ring up and down the corridors of many firms?

Branding and solicitors...myth or massive? Many misunderstand what brand is. None more so perhaps than lawyers? Many misunderstand what brand is. None more so perhaps than lawyers? Here, Neil Quantick gives his view on how it is misunderstood, and the simplicity of good and effective brand communication. Basics Put simply, brand [...]

Solicitors telling it like it is... Understand your clients and deliver what they want, the way they want it. Many people see lawyers as pompous and unapproachable. Perhaps the language we use is the reason? Here, Neil Quantick explores the concept of plain English, and how it's at the heart of [...]

Partnerships - heading for history....? Are partnerships right for today’s world? And, what does the future hold for them? On 2 May 2011, Quanticks became a trading division of Qlaw Legal Services Ltd.  The move, relatively unusual in the legal world, is something which founding solicitor Neil Quantick believes will become [...]