With big ABS players circling the legal market, have 'traditional' law firms really grasped the importance of setting and delivering consistent service standards for their clients?
When I first qualified, I couldn’t quite work out why I was perplexed, but I nonetheless was, with the end of month table banging. “How much have you billed this month” must ring up and down the corridors of many firms?
Branding and solicitors...myth or massive? Many misunderstand what brand is. [...]
Solicitors telling it like it is...Many people see lawyers as [...]
Partnerships - heading for history....? On 2 May 2011, Quanticks [...]
Paperless offices – tearing up customs The idea of a [...]