Privacy Policy

Our privacy policy explains:-

  • when and why we collect personal information about you
  • how we use it
  • the conditions under which we may disclose it to others; and
  • how we keep it secure

You should read this policy alongside our terms of business where you will find further information on confidentiality etc.

Our privacy policy only applies to Quanticks, and not any websites that may have a link to ours.

Who we are

Data is collected, processed and stored by us .  We are what is known as the ‘data controller’ of the personal information you provide to us.

Quanticks is a trading name of Qlaw Legal Services Ltd (Company number 7529688).  We are registered with the SRA (558217).

Children

Our website and services are not aimed specifically at children because in legal work children are generally represented by their parent or guardians. If you are a child and need further advice or explanation about how we would use your data, please email info@qlaw.co.uk

What we need

The exact information we will request from you will depend on how we are assisting you.

There are two types of personal data (personal information) that you may provide to us:

  • Personal data – general information eg your name, address, gender, date of birth, contact details, financial information etc.
  • Sensitive personal data – may include your racial or ethnic origin, religion, sexual orientation, political opinions, health data, trade union membership, philosophical views, biometric and genetic data.

In the majority of cases, the data we need will be restricted to basic information (‘personal data’), and information needed to complete ID checks. However, some of the work we do may require us to ask for more sensitive information.

Sources of information

Information may be obtained in a number of ways, including directly from you, someone providing it on your behalf (with your authority), or from third parties eg banks, IFAs etc).

Why we need it

We require information about you to act on your behalf and assist you with your legal case/transaction.  This might include (but not exclusively) checking your identity, confirming the source of funds used in financial matters (eg conveyancing), obtaining advice from third parties, responding to any complaint or allegation of negligence against us, etc.

Who has access to data

We have a data protection policy in place to oversee the effective and secure processing of your personal data.  We will not sell or rent your information to third parties.  We will not share your information with third parties for marketing purposes.

Generally, we will only use your information within Quanticks. However there may be circumstances, whilst acting for you, where we may need to disclose some information to third parties (eg Land Registry, HMRC, Court etc).

How we protect your data

We recognise that your information is personal and valuable.  We take all reasonable measures to protect it whilst it is in our care.

We have very high standards of technology and security in order to protect your data.  As solicitors we also take our duty of confidentiality extremely seriously.  All of your data is handled and proceeds in line with our stringent confidentiality and data protection policies.

How we collect data

We may collect personal data from you, either from acting on your behalf, enquiring of our services, contacting us via the website/ online channels.

How we may use your details

We may use your personal information to help us review and improve our service.

How long we keep data

Your personal information will be retained for as long as necessary to fulfil the purposes for which the information was collected, as required by law, or for as long as is set out in any relevant contract you may hold with us.  Most data held by us is in digital form, with very little being held in paper format.

What are your rights?

Under GDPR, you are entitled to access your personal data (otherwise known as a ‘right to access’). If you wish to make a request, please do so in writing addressed to our practice manager, one of the directors or contact the person who is looking after you.

A request for access to your personal data means you are entitled to a copy of the data we hold on you – such as your name, address, contact details, date of birth, information regarding your health etc.  It does not mean you are entitled to the documents that contain this data.  If there is anything inaccurate we will update this for you.

You can also:-

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

Complaints about the use of personal data

If you wish to raise a complaint on how we have handled your personal data, you can contact our practice manager or one of the directors and make a complaint following our complaints process.  Details of our complains process is held on our website at https://qlaw.co.uk

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Your rights

You have the right to object to this processing.  Should you wish to do so please email info@qlaw.co.uk

Any questions regarding privacy policy or practices should be sent by email to info@qlaw.co.uk